Dodgy Window, Too bad.

The story of the dodgy window will give you a little insight into how you might expect to be treated by One Three Designer homes.

The combination of Trends windows quality and One Three Designer Homes attention to detail

You have to pay extra for this kind of quality

So, first up this lovely corner window is the quality work of Trend Windows.  Apart from the fact that the corner is not square, flush, straight or joined up, it's all good.

All those scuff marks are from one three designer homes leaving the windows lying in the dirt for weeks before they were installed.  You can get a glympse of the quality paint and finish on the window frame in the picture above too.

We paid extra for this window by the way, to 'upgrade' to from their standard finish to their more expensive quantum range.

So that's a super crappy quality window, but believe it or not that's not the bad part of this experience.
Within a day or two of it being installed I pointed out the poor quality to one three designer homes.   They said they would rectify it so I took them at their word and thought - that's good, it will be fixed.

At this stage it was just sitting in the house frame, not fixed in, no architrave around it etc.
Weeks went by, I mentioned it a few more times, each time I was told not to worry it would be rectified.
When the architrave went on around it, I raised it again - If you going to rectify it why put the architrave around it?  Don't worry we will fix it....

                                     

When the architrave was painted I suspected that there was going to be no genuine attempt to rectify the window.  So as well as continuing to mention it every week I also put it in writing to them.

To cut a long story short, more assurances (even provided in writing), but  no action other than some silicon in the gaps.  I continued to highlight the defective window at every discussion and about 10 more times in writing, but towards the end the reassurances that it would be rectified were replaced with the sound of tumbleweeks rolling through a deserted town.

But here is the worst bit... Somehow the frame of one of the sliding door was bent and someone from Trend windows did turn up to bend it part way back to straight  fix it.   I pointed out the crappy corner window and was told  - yeah that's not good, that should have been replaced, but it would be really hard now because the architrave is on and its all painted, it should have been pointed out when it was first installed and we could have replaced it easily.

FFS!

The window still looks like this today.

The other external corner is similar quality, and on the reverse side (internal corner) there are blisters in the powder coat too.