Dodgy Window, Too bad.

The story of the dodgy window will give you a little insight into how you might expect to be treated by One Three Designer homes.

The combination of Trends windows quality and One Three Designer Homes attention to detail

You have to pay extra for this kind of quality

So, first up this lovely corner window is the quality work of Trend Windows.  Apart from the fact that the corner is not square, flush, straight or joined up, it's all good.

All those scuff marks are from one three designer homes leaving the windows lying in the dirt for weeks before they were installed.  You can get a glympse of the quality paint and finish on the window frame in the picture above too.

We paid extra for this window by the way, to 'upgrade' to from their standard finish to their more expensive quantum range.

So that's a super crappy quality window, but believe it or not that's not the bad part of this experience.
Within a day or two of it being installed I pointed out the poor quality to one three designer homes.   They said they would rectify it so I took them at their word and thought - that's good, it will be fixed.

At this stage it was just sitting in the house frame, not fixed in, no architrave around it etc.
Weeks went by, I mentioned it a few more times, each time I was told not to worry it would be rectified.
When the architrave went on around it, I raised it again - If you going to rectify it why put the architrave around it?  Don't worry we will fix it....

                                     

When the architrave was painted I suspected that there was going to be no genuine attempt to rectify the window.  So as well as continuing to mention it every week I also put it in writing to them.

To cut a long story short, more assurances (even provided in writing), but  no action other than some silicon in the gaps.  I continued to highlight the defective window at every discussion and about 10 more times in writing, but towards the end the reassurances that it would be rectified were replaced with the sound of tumbleweeks rolling through a deserted town.

But here is the worst bit... Somehow the frame of one of the sliding door was bent and someone from Trend windows did turn up to bend it part way back to straight  fix it.   I pointed out the crappy corner window and was told  - yeah that's not good, that should have been replaced, but it would be really hard now because the architrave is on and its all painted, it should have been pointed out when it was first installed and we could have replaced it easily.

FFS!

The window still looks like this today.

The other external corner is similar quality, and on the reverse side (internal corner) there are blisters in the powder coat too. 

Terrible quality floor Finish

Its somewhat hard to get a picture of this that allows the terrible quality finish to stand out as much as it does in person.  The picture here is a close up be believe me the crappy finish is very visible in normal viewing.  Especially any time you happen to catch a reflection.

Pretty much every single step has the drip and run marks as in the top picture and the coating itself is absolutely full of dirt, grit, hair, ....  Just how any trades person or company can walk away and leave a job like this is amazing.  

Unfortunately for us both Sawmill Interior Timbers from Albion Park and One three designer homes are both  quite happy to.

I came across the this information sheet from the Australian Timber Flooring Association. It outlines reasonable owner expectations for an onsite sanded and finished timber floor.  On the topic of dust and debris it says  – A degree of contamination in the final coat is unavoidable and will vary from one site to another being dependent on a number of factors such as draughts, heating and ventilation systems, insects and the like. It can be expected that the contractor will take reasonable measures to minimise the risk of contamination and that at job completion there will not be heavily contaminated areas in the floor that are obvious when assessing the floor.

There will not be heavily contaminated areas in the floor that are obvious

I wish.

A few attention to detail examples

Below are a few other pictures that will give you some example of One three designer homes attention to detail.

I fully understand that problems will occur and some trades people have more pride in their work or higher standards of workmanship than others - and that this means that sometime there will be examples of things that aren't great that need to be rectified.

However the examples below are just some of the things that have 'passed inspection' by One Three Designer Homes' standards, and they were happy to hand over to us.

A surprise in the shower

The water seemed very slow to escape down the shower drain. When the cover was removed it became obvious why.